Below are some feedback comments regarding our homes:

Family Member

“[The] home is very welcoming, bright and airy.”

Staff Nurse Practioners

“I have visited the home on many occasions to assess and treat many residents over a period of time.

“I have always found the staff approachable, helpful and very caring towards residents. All residents are happy and well cared for.”

District Nurse

“In my professional opinion, Newhaven is the best care home in Wallasey. It is obvious the staff care for and respect the residents. All the rooms are immaculate and the residents are well presented.

“Nothing is ever too much trouble for the staff who are always pleasant and cheerful. As nurses we have a good rapport that we trust them implicitly whenever they request visits.”

NVQ Assessor

“The staff who are working towards their awards have the full support from management and other staff. Good communication is present, teamwork is excellent and the clients are always happy and interact well with staff and each other.

“The home is a person centred home.”

Family Member

“My mother has been at Newhaven for over a year now and the care she has received has been tremendous. I am welcomed in whenever I visit at anytime day or night. I am given updates on my mum’s condition on an almost daily basis.

“The staff and mangers have an abundance of patience and I can’t praise them highly enough.”

NVQ Trainer

“I have always found the staff friendly and helpful. The service users all seem very happy. Everywhere is always bright and clean.”